On Sun, 10 Aug 2025 01:45:41 -0000 (UTC), I wrote:
This item ... reports on people who have had their accounts on
Instagram or Facebook (both owned by parent company Meta) suspended
or banned for unknown reasons.
The saga continues, with more account blocks that seem just as
arbitrary as those that have gone before <
https://www.nzherald.co.nz/nz/kiwi-users-face-facebook-instagram-bans-in-metas-ai-enforcement-crackdown/DSZB2Q7IB5AONCLKIUWYOIKUGM/>.
One thing I find sardonically funny is one suffering user is quoted
as saying “they need a better customer support system”. Remember, if
you are not paying for the service, then you are not the customer:
you are the product.
I have to amend that. A couple of the users mentioned in the latest
article were in fact paying money for their accounts. But it seems
their service was no better than that meted out to non-paying users.
However, it’s clear the social media sites are trying to offer a
service that is as profitable for themselves as possible. That means
keeping costs down to a minimum. Which means heavy use of automatic
systems, with as little human involvement as possible. So not only are
the bans automatic, but even the appeals lodged by users against those
bans are also handled automatically for the most part.
Human intervention is being reserved only for the most important
cases. And the most important cases are the ones that are likely to
cause the most PR damage to the company.
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* Origin: A noiseless patient Spider (3:633/280.2@fidonet)