What do you think of this guy!˙ This for a Point of Sale
workstation and administrative worksation.˙ There will be
an M$SQL 2002 involved.
https://www.velocitymicro.com/wizard.php?iid=301
Do you have any feedback on
1) quality/last, and
2) customer service?
On 9/12/26 11:35 AM, Paul wrote:
On Sat, 9/12/2026 1:27 PM, T wrote:
Do you have any feedback on
1) quality/last, and
2) customer service?
I would have to be a customer to know that.
Not all of the companies like that one, send units
to places like Tomshardware for review. If it wasn't
for an activity like that, there might be precious few
places to gather the necessary intelligence.
˙˙˙ Paul
ChatGPT seems to think they are top notch, but ChatGPT
can only evaluating things off what it is fed.˙ Garbage
in -- garbage out.˙˙ And customer reviews can be fake too.
I have sent their sales three questions so far.˙ Let's see
if I get responded to.˙ Ghost me and you are dead to me.
ChatGPT on Tom's Hardware:
˙ Ah, the Velocity Micro Vector Z35 specifically.
˙ I checked for a Tom?s Hardware review of the Z35, and I
˙ don't find˙˙˙ evidence that Tom?s Hardware has
˙ reviewed/benchmarked the Vector Z35. The Z35 does,
˙ however, have independent coverage:
˙ Creative Bloq reviewed the Vector Z35 in February 2025,
˙ giving it 8/10. They praised its build quality, very
˙ quiet operation, airflow, and compact design.
˙ Their tested configuration used an Intel Core i5-14400,
˙ 16GB DDR5, 1TB NVMe SSD + 4TB HDD, and integrated graphics.
˙ They specifically noted that GPU-heavy workloads were weak
˙ with that configuration.
˙ PCMag previously reviewed the Vector Z35 and called it an
˙ ?ideal midrange desktop,? according to Velocity Micro's
˙ press-review archive. VVelocity Micro+1
˙ So, if you're considering buying a Z35, there is legitimate
˙ third-party review coverage?but Tom's Hardware doesn't appear
˙ to be one of the outlets that has tested it.
And on Velocity's costumer service:
any complaints over velocity's customer service?
ChatGPT said:
Yes. I dug into this specifically for Velocity Micro, and there are some customer-service complaints, although the overall picture is more nuanced than ?bad support.?
What I found
˙˙˙ BBB: Velocity Micro currently has an A+ rating and is BBB accredited. I don't see a large pattern of unresolved complaints there. BBetter Business Bureau
˙˙˙ Trustpilot: There are only 18 reviews, so it's a small sample, but 83% are 5-star and 11% are 1-star. TTrustpilot
˙˙˙ The most relevant recent complaint: A March 2026 reviewer described a new computer that developed a video-card problem within the first month. The reviewer complained about an extended RMA/repair process, lack of a firm timeline, and communication going quiet. Eventually Velocity Micro substituted an in-stock card, the computer was returned, and the customer said it worked ?like a dream??but still rated the support/communication poorly. TTrustpilot
˙˙˙ There are also older forum complaints describing long hold times and poor coordination between departments, particularly when a repair required shipping parts back and forth. Interestingly, the same customer praised individual support representatives and said Velocity Micro honored its extended warranty. [[H]ard|Forum
My read
I wouldn't consider customer service a reason to avoid Velocity Micro, particularly if you're looking at the Z35. The pattern I'm seeing is more:
Good:
˙˙˙ Actual human support
˙˙˙ Willingness to honor warranty obligations
˙˙˙ Individual support reps often get good marks
˙˙˙ Problems do tend to eventually get resolved
Potential weakness:
˙˙˙ Repair/RMA turnaround
˙˙˙ Communication when a problem gets passed between departments or to a component manufacturer
˙˙˙ Lack of a clear ETA during an extended repair
That's actually a meaningful distinction. I'd be much less concerned about ?Will Velocity Micro honor the warranty?? than ?How painful will it be if my PC needs warranty repair??
And for a $2,000?$4,000+ PC, that latter question is worth taking seriously.
If you're considering a Z35 purchase, I can also compare Velocity Micro's warranty/support reputation against Falcon Northwest, Puget Systems, Maingear, Origin, and Lenovo/HP/Dell. That would probably give you a much better sense of whether Velocity is a safe choice.
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