• Re: A possible Alternative to Lenovo?

    From Paul@3:633/10 to All on Saturday, September 12, 2026 00:49:11
    On Fri, 9/11/2026 10:27 PM, T wrote:
    What do you think of this guy!˙ This for a Point of Sale
    workstation and administrative worksation.˙ There will be
    an M$SQL 2002 involved.

    https://www.velocitymicro.com/wizard.php?iid=301

    They're very coy about the power supply, regarding position and
    orientation.

    https://velocitymicro.com/img/PC/MX6/MX6_side_500.png

    There is a claim, the case is this one. You will have to carefully "mine"
    the Lian Li page for details about that case.

    The level of detail from Lian-Li is better for allowing you to judge what you're getting. The internal location inside the box is apparently sufficient for ATX PSU,
    but keep in mind that the max length of ATX supplies can be quite long,
    so there is likely some limit on putting a really long ATX in there
    (a 2000 watt one).

    https://lian-li.com/product/a3-matx/

    "Supports ATX/SFX/SFX-L and LIAN LI Edge PSU that can be mounted sideways or frontways"

    "Flexible SFX/ ATX PSU" <=== Extension cord from PC top-rear, to the front of the case area

    # Extension cord depicted here

    https://lian-li.com/wp-content/uploads/2024/05/a3-h-014.webp

    (from the comments section of this press release, they identified it for me)

    https://www.techpowerup.com/330699/velocity-micro-unveils-mx6-mini-tower-for-enthusiasts

    As long as any adapters are in the box, you're likely fine.

    *******

    It's a MicroATX motherboard with an embedded Wifi. The Wifi would be a module under
    the aluminum cover near the I/O plate. To remove the wifi module entirely, would
    require removing the motherboard from the case, as there is usually a
    screw on the secondary side of the PCB for modules like that.

    The Wifi antenna is a bat wing. A TPLink PCIe Wifi card, it comes with an antenna with a magnet (likely the same as this bat wing), except there are
    two individually adjustable antenna sticks you can move around. I wouldn't
    be particularly worried about this, but if using the Wifi on-site, you'd
    better check that the Wifi is getting a good signal level. Since this is a
    Lian Li case, they like to use aluminum, and then a magnetic mount would be
    an interesting... exercise :-) If the customer is dead-set against Wifi,
    then I recommend removing the module, but that requires taking the motherboard out of the case. It's not a good idea, to stop a Wifi by putting termination resistors on it, as the module just cranks the RF power up while attempting
    to spot Wifi devices in its neighborhood. While the Wifi could be turned off
    in the BIOS, the switch might not be an absolute one, and in a security-conscious
    site, I would unplug the module (underneath the MSI aluminum cover near the I/O plate).
    I've removed the Wifi from my Asus motherboard, during my build (Big Machine).

    You're getting two single-sided DIMMs, which should give you good bandwidth for iGPU-based graphics. I don't think chippage smaller than 8GB per bank is available.
    If they shipped 1x16GB, it would not be the end of the world, but it could
    be slightly less good. Even a 16GB DIMM can be single sided. The only advantage of "maxxing the banks" in a PC, is keeping more pages open (for applications with poor locality of reference). And since there is a penalty on DDR5 with filling all four slots, any sort of bank optimizing is silly. For DDR5, you
    use two fast DIMMs, checking they're double sided, to do the best you can
    on open pages as well as memory bus clock rate.

    Your M$SQL could be for inventory lookup, it could be a 32-bit edition,
    so in that case, the RAM is unlikely to poop out on a POS application.
    If the SQL was intended for some other unknown purpose, and there
    was an intention to *buy* a more recent version, then you just might
    need more RAM. But my suspicion at the moment is, 16GB is enough
    for someone who doesn't plan on upgrading anything software-wise.

    The fan on the back, is the key to airflow on this puppy. At a guess,
    there are too many holes on the case (like my Phantek), so the air
    velocity across the top surface of components would be poor. If the
    PCH heatsink needed a bit more cooling for example, with a case like
    that, you'd be hard pressed to crank the airflow (even if the rear
    140mm was replaced with something higher than 35CFM). So when you buy
    this thing, you're really relying on VelocityMicro having
    checked these issues, and them signing off on it. The only reason
    I'm pointing this out, is I had to tape off some of the venting of
    my Phantek, just to get air to move where *I* wanted it to move.
    And the box still has many fans on it. And it's all because of this
    "lets put holes all over the place on the case" philosophy. Placing
    the PSU in the computer case like that (venting to case air),
    you want an 80+ with a good rating (a PSU from the year 2000 would
    overheat that design, if subbed in).

    Can't really comment on price. The only item that might be
    expensive in there, is the 1TB NVMe. The case does have
    room nominally, for two 2.5" drives, but then it depends on
    the detail of the PSU type, as to whether the drive plate
    can be used.

    Paul



    --- PyGate Linux v1.5.19
    * Origin: Dragon's Lair, PyGate NNTP<>Fido Gate (3:633/10)
  • From Paul@3:633/10 to All on Saturday, September 12, 2026 14:35:05
    On Sat, 9/12/2026 1:27 PM, T wrote:


    Do you have any feedback on

    1) quality/last, and
    2) customer service?

    I would have to be a customer to know that.

    Not all of the companies like that one, send units
    to places like Tomshardware for review. If it wasn't
    for an activity like that, there might be precious few
    places to gather the necessary intelligence.

    Paul

    --- PyGate Linux v1.5.19
    * Origin: Dragon's Lair, PyGate NNTP<>Fido Gate (3:633/10)
  • From Paul@3:633/10 to All on Saturday, September 12, 2026 18:48:13
    On Sat, 9/12/2026 3:04 PM, T wrote:
    On 9/12/26 11:35 AM, Paul wrote:
    On Sat, 9/12/2026 1:27 PM, T wrote:


    Do you have any feedback on

    1) quality/last, and
    2) customer service?

    I would have to be a customer to know that.

    Not all of the companies like that one, send units
    to places like Tomshardware for review. If it wasn't
    for an activity like that, there might be precious few
    places to gather the necessary intelligence.

    ˙˙˙ Paul


    ChatGPT seems to think they are top notch, but ChatGPT
    can only evaluating things off what it is fed.˙ Garbage
    in -- garbage out.˙˙ And customer reviews can be fake too.

    I have sent their sales three questions so far.˙ Let's see
    if I get responded to.˙ Ghost me and you are dead to me.

    ChatGPT on Tom's Hardware:

    ˙ Ah, the Velocity Micro Vector Z35 specifically.

    ˙ I checked for a Tom?s Hardware review of the Z35, and I
    ˙ don't find˙˙˙ evidence that Tom?s Hardware has
    ˙ reviewed/benchmarked the Vector Z35. The Z35 does,
    ˙ however, have independent coverage:

    ˙ Creative Bloq reviewed the Vector Z35 in February 2025,
    ˙ giving it 8/10. They praised its build quality, very
    ˙ quiet operation, airflow, and compact design.

    ˙ Their tested configuration used an Intel Core i5-14400,
    ˙ 16GB DDR5, 1TB NVMe SSD + 4TB HDD, and integrated graphics.
    ˙ They specifically noted that GPU-heavy workloads were weak
    ˙ with that configuration.

    ˙ PCMag previously reviewed the Vector Z35 and called it an
    ˙ ?ideal midrange desktop,? according to Velocity Micro's
    ˙ press-review archive. VVelocity Micro+1

    ˙ So, if you're considering buying a Z35, there is legitimate
    ˙ third-party review coverage?but Tom's Hardware doesn't appear
    ˙ to be one of the outlets that has tested it.


    And on Velocity's costumer service:

    any complaints over velocity's customer service?
    ChatGPT said:

    Yes. I dug into this specifically for Velocity Micro, and there are some customer-service complaints, although the overall picture is more nuanced than ?bad support.?
    What I found

    ˙˙˙ BBB: Velocity Micro currently has an A+ rating and is BBB accredited. I don't see a large pattern of unresolved complaints there. BBetter Business Bureau
    ˙˙˙ Trustpilot: There are only 18 reviews, so it's a small sample, but 83% are 5-star and 11% are 1-star. TTrustpilot
    ˙˙˙ The most relevant recent complaint: A March 2026 reviewer described a new computer that developed a video-card problem within the first month. The reviewer complained about an extended RMA/repair process, lack of a firm timeline, and communication going quiet. Eventually Velocity Micro substituted an in-stock card, the computer was returned, and the customer said it worked ?like a dream??but still rated the support/communication poorly. TTrustpilot
    ˙˙˙ There are also older forum complaints describing long hold times and poor coordination between departments, particularly when a repair required shipping parts back and forth. Interestingly, the same customer praised individual support representatives and said Velocity Micro honored its extended warranty. [[H]ard|Forum

    My read

    I wouldn't consider customer service a reason to avoid Velocity Micro, particularly if you're looking at the Z35. The pattern I'm seeing is more:

    Good:

    ˙˙˙ Actual human support
    ˙˙˙ Willingness to honor warranty obligations
    ˙˙˙ Individual support reps often get good marks
    ˙˙˙ Problems do tend to eventually get resolved

    Potential weakness:

    ˙˙˙ Repair/RMA turnaround
    ˙˙˙ Communication when a problem gets passed between departments or to a component manufacturer
    ˙˙˙ Lack of a clear ETA during an extended repair

    That's actually a meaningful distinction. I'd be much less concerned about ?Will Velocity Micro honor the warranty?? than ?How painful will it be if my PC needs warranty repair??

    And for a $2,000?$4,000+ PC, that latter question is worth taking seriously.

    If you're considering a Z35 purchase, I can also compare Velocity Micro's warranty/support reputation against Falcon Northwest, Puget Systems, Maingear, Origin, and Lenovo/HP/Dell. That would probably give you a much better sense of whether Velocity is a safe choice.


    For some issues, to give your customer fast turn, you might have
    to handle some of the more minor issues yourself. You know at
    least the Lenovo/HP/Dell, there are definitely more bodies about
    the place, than smaller operations.

    For example, that machine doesn't have a video card. If the
    iGPU driver was causing problems, how I fixed that here was
    to put a $200 video card in the machine. Then you have to
    shop around for something suitable, and the prices have gone
    up since the last time I did one that way.

    Paul

    --- PyGate Linux v1.5.19
    * Origin: Dragon's Lair, PyGate NNTP<>Fido Gate (3:633/10)